Refund policy
14 days
From receipt of your order.
14 days
After notifying us of your decision to withdraw.
At your expense
Except for defective or incorrect products, or where the law requires us to cover them.
Same payment method
Unless you expressly agree to another method.
Last updated: 21 September 2026.
Right of withdrawal
Where the right of withdrawal applies, you have 14 calendar days from receipt of your order to inform Aura Store of your decision to withdraw, without having to give any reason.
Where several products from the same order are delivered separately, the period runs from receipt of the last product, where the applicable regulations so provide.
How do I exercise my right of withdrawal?
You can inform us of your decision by means of a clear and unambiguous statement:
- by email to contact@aura-estore.com;
- using the model withdrawal form available below;
- via the electronic withdrawal function made available in the shop, where it is offered for your order.
When you use a dedicated electronic function, an acknowledgement of receipt of your request is sent to you in accordance with the applicable rules.
Your withdrawal request is not subject to Aura Store’s discretionary approval. The team will then send you the practical instructions for making the return.
Time limit for returning the products
After informing us of your decision to withdraw, you must send back or hand over the products without undue delay and at the latest within 14 days of that notification.
Return address
Aura Store, Order Returns
2 rue Châteaurenault
35000 Rennes
France
Condition of returned products
You may handle and try on a product to the extent necessary to establish its nature, characteristics, fit, size and proper functioning, as you could reasonably do in a shop.
Items must be returned in a condition that allows them to be identified and inspected, ideally with their original labels, accessories and packaging where these are still available.
In particular, products must not have been washed, altered, damaged or used beyond what is necessary for a reasonable try-on.
Where handling beyond what is necessary has reduced the value of the product, you may be held liable for that loss in value in accordance with the applicable regulations.
Sale, discounted or Archive items
The fact that an item is discounted, on sale, on promotion or presented in the Archives does not, in itself, remove the statutory right of withdrawal where it applies.
Exceptions to the right of withdrawal
The exceptions provided for by law continue to apply.
These may include certain goods made to the consumer’s specifications or clearly personalised, and certain sealed goods which are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.
This exception is applied only where its legal conditions are actually met.
Return costs
The direct cost of returning a product following withdrawal is borne by the customer.
We recommend using a tracked shipping method and keeping proof of postage until the refund has been fully processed.
This rule does not apply in the same way where a product is defective, non-conforming or incorrectly shipped and Aura Store is responsible for the costs under a statutory guarantee or its liability.
Defective, non-conforming or incorrect product
If the product you received is defective, does not conform to your order, or if Aura Store sent you the wrong item, contact us before returning it:
Give your order number and, where helpful, attach photographs that help us understand the situation.
We will tell you the appropriate procedure and will cover the costs for which we are responsible in accordance with the applicable regulations.
Refund
Where a right of withdrawal is validly exercised, Aura Store refunds the sums due under the conditions provided for by law.
Where required by the regulations, the refund includes in particular the standard delivery costs originally paid for the order.
If you expressly chose a more expensive delivery method than the standard method offered, the additional cost of that choice does not have to be refunded.
For a sale of goods, Aura Store may withhold the refund until it has received the products back or until you have supplied proof of having sent them, whichever is earlier.
The refund is made using the same means of payment as used for the initial transaction, unless you expressly agree to another means, at no additional cost to you.
Once Aura Store has issued the refund, the time it takes to appear in your account may depend on your bank or payment provider.
Exchanges
If you would like a different size or variant, contact us at contact@aura-estore.com.
Any exchanges remain subject to stock availability and do not replace your statutory rights.
Model withdrawal form
For the attention of SARL EMEIS / Aura Store
2 rue Châteaurenault, 35000 Rennes, France
contact@aura-estore.com
I hereby give notice that I withdraw from my contract for the sale of the following product(s):
Product(s): ............................................................
Order number: ...................................................
Ordered on: ..........................................................
Received on: ..............................................................
Name of consumer: ..................................................
Address of consumer: ..............................................
Date: .................................................................
Signature (only if this form is sent on paper): ........................................................................
Contact
For any questions about a return or refund: