FAQ
Answers to the most common questions about orders, delivery, returns and our store in Rennes. Full terms are on the Delivery & returns page. Anything else? Email us at contact@aura-estore.com.
Orders and delivery
How quickly is my order shipped?
Under normal conditions, orders are prepared and handed to the carrier within 1 to 2 business days after payment is confirmed. During launches, sales or busy periods, this can take a little longer. The estimated delivery time for each option is shown at checkout.
What are the delivery options and costs in France?
- Mondial Relay pickup point: free, no minimum order.
- Standard home delivery: €8, free from €150 (2 to 4 business days shown at checkout).
- Express home delivery: €14.90 (1 to 2 business days shown at checkout).
- In-store pickup in Rennes: free.
Do you ship to Europe and worldwide?
Yes. To most European Union countries, standard delivery costs €14.90 and is free from €180 (3 to 5 business days shown at checkout).
We also ship to Switzerland, the United Kingdom, Norway, the United States, Canada, Japan, South Korea, Hong Kong, Singapore and Malaysia. For these destinations, rates and available options are calculated for your delivery country and shown at checkout, in your local currency. Any customs duties and import taxes outside the EU are paid by the recipient.
How can I track my parcel?
When tracking is available, the tracking number or link is emailed to you once your order ships. If a delivery seems unusually late, email us with your order number.
Which payment methods do you accept?
Bank cards (Cartes Bancaires, Visa, Mastercard, American Express, Maestro), PayPal and Shop Pay. Klarna is available in most European countries, Bancontact in Belgium and iDEAL | Wero in the Netherlands. Apple Pay appears on compatible Apple devices. Available methods depend on your delivery country and are shown at checkout.
Click & Collect
Can I pick up my order in store?
Yes, in-store pickup is free. Choose “Pick up in store” at checkout, then wait for the email confirming your order is ready before coming to 2 rue Châteaurenault. Orders are usually ready within an hour during opening hours.
Returns and refunds
How long do I have to return an item?
You have 14 calendar days from receiving your order to tell us you wish to withdraw from the purchase.
How do I return an item?
Email contact@aura-estore.com with your order number and the items concerned, and we will send you the practical details. Items must come back clean, unwashed, unaltered and, where possible, with their original tags and packaging.
Who pays for return shipping?
Return shipping costs for a withdrawal are paid by the customer. If the item you received is incorrect, damaged or defective, contact us before sending anything back: we will explain the procedure and cover the costs where applicable.
When will I be refunded?
Refunds are made to the payment method used for the order, within the legal time limit. They may be held until we receive the return or proof that it has been sent. Your bank may need extra time before the refund shows on your account.
Sizing and advice
How do I choose my size?
A size guide is available on product pages. If in doubt, email us with the product and your usual size, or come and try it on in store.
Our store in Rennes
Where is the store and when is it open?
Aura Store is at 2 rue Châteaurenault, 35000 Rennes, France. The store is open on Monday from 2 pm to 7 pm and from Tuesday to Saturday from 10:30 am to 7 pm, closed on Sunday. Directions, services and selection: the Rennes store.
Contact us
By email at contact@aura-estore.com, by phone on +33 2 23 35 69 22, or in store. All our details are on the Contact page.