Delivery & returns

At a glance

Delivery · Section 1

Order preparation

Under normal conditions, orders are prepared and handed to the carrier within 1 to 2 business days after payment is confirmed.

During launches, sales, promotions or busy periods, this preparation time may exceptionally be longer. When a specific lead time applies to a product or an order, the customer is informed.

The delivery times below start from the moment the carrier collects the parcel.

Delivery · Section 2

Delivery in mainland France

Mondial Relay

Free, no minimum order.
Delivery to a pickup point.
Estimated time: 3 to 5 business days after shipping.

Chronopost Classic

Price: €8 incl. VAT.
Home delivery.
Estimated time: 2 to 3 business days after shipping.

Chronopost Express

Price: €14.90 incl. VAT.
Express home delivery, depending on destination eligibility.
The exact delivery time offered is shown at checkout.

Free delivery

Eligible Chronopost delivery is free in mainland France from €150, depending on the options offered at checkout.

Mondial Relay remains free with no minimum order.

Delivery · Section 3

Delivery within the European Union

Delivery via Chronopost International.

Price: €14.90 incl. VAT.
Estimated time: 3 to 5 business days after shipping.

Eligible delivery is free from €180.

Available options and their final price are shown at checkout, depending on the delivery country.

Delivery · Section 4

International delivery

For destinations served outside the European Union, Aura Store offers tracked international delivery.

Rates, available options and any free delivery threshold are calculated for the delivery country and shown at checkout, in your local currency.
Estimated time: 5 to 7 business days after shipping.

For international orders that include shoes, Aura Store may limit the order to 4 pairs maximum where necessary to comply with shipping conditions.

Delivery · Section 5

Click & Collect · Rennes

In-store pickup is free.

Aura Store
2 rue Château-Renault
35000 Rennes

Monday: 2:00 pm to 7:00 pm
Tuesday to Saturday: 10:30 am to 7:00 pm

You will receive an email as soon as your order is ready. Please wait for this confirmation before coming in.

Delivery · Section 6

Order tracking

When tracking is available, a tracking number or link is emailed to you once your order has shipped.

If a delivery is unusually late or you have a problem with it, contact us at contact@aura-estore.com with your order number.

Delivery · Section 7

Taxes, customs duties and import

For deliveries outside the European Union, customs duties, import taxes or administrative fees may be charged by local authorities or the carrier.

Unless stated otherwise at checkout, these charges are not included in the amounts invoiced by Aura Store and are paid by the recipient.

Their amount depends on the regulations of the destination country and cannot always be determined in advance by Aura Store.

If import charges are refused or unpaid and the parcel is returned to Aura Store, the costs actually incurred by Aura Store for this return may, where regulations allow, be deducted from the amount refunded, after informing the customer.

Returns · Section 8

Right of withdrawal

Where the right of withdrawal applies, you have 14 calendar days from receiving your order to tell us that you wish to withdraw, without giving any reason.

Once you have told us, you have the applicable legal period to send the products back to us.

You can make your request by email to contact@aura-estore.com or use our withdrawal form.

Returns · Section 9

How do I return an item?

1. Contact us at contact@aura-estore.com with your order number and the products concerned.
2. We will send you the practical information you need for the return.
3. Pack the products carefully and ship them, preferably with a tracked service.

Return address:
Aura Store, Order returns
2 rue Château-Renault
35000 Rennes
France

Returns · Section 10

Condition of returned items

You may handle and try on a product as far as needed to establish its nature, characteristics, fit or size, as you reasonably could in a store.

Items must be returned clean, unwashed, unaltered and, where possible, with their original tags, accessories and packaging.

If handling goes beyond what is needed to try on or examine the product and reduces its value, Aura Store may take this loss of value into account in accordance with applicable regulations.

The legal exceptions to the right of withdrawal apply, in particular, when the legal conditions are met, to sealed goods that cannot be returned for health or hygiene reasons once unsealed after delivery.

Returns · Section 11

Return costs

The direct cost of returning items when exercising the right of withdrawal is paid by the customer.

However, if a product you received is incorrect, damaged or has a defect for which Aura Store or a legal guarantee is responsible, contact us before sending anything back: we will explain the applicable procedure and, where due, cover the related costs.

We recommend keeping proof of shipping and using a tracked return service.

Returns · Section 12

Refunds

For a valid withdrawal, Aura Store refunds the amounts due in accordance with regulations, including the initial standard delivery costs where they must legally be refunded.

Any additional costs resulting from your choice of a delivery method more expensive than the standard option offered may not be refundable.

The refund is made no later than the legal time limit after you tell us of your decision to withdraw. For the sale of goods, Aura Store may withhold the refund until the product has been received or until proof of shipment is provided, whichever comes first.

The refund is made using the same payment method as the original order, unless you expressly agree to another method, at no extra cost to you.

Once the refund has been issued, your bank or payment provider may need additional time before it appears on your account.

Any questions?

Email: contact@aura-estore.com
Phone: +33 2 23 35 69 22